A 99.9% Server Uptime
The principal advantage of developing your very own shared website hosting system is that you do not need to worry about compatibility – you design a special set of software apps in such a way so as to be compatible with a particular set of hardware components. The final result is something a whole lot more stable and dependable, since there are less possible risks of failure. We’ve set up our cloud hosting system atop proven hardware elements in addition to a heavily customized version of SELinux in order to create an exceptionally safe environment for your own personal websites.
For this reason, with all our shared website hosting plans plans we offer you a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also built our very own internal network in each one of our datacenters. Everything is based on top–of–the–line hardware parts built by Juniper. Plus, on every single router, we’ve put a firewall with a complex set of rules as a way to filter all suspicious requests.
As a result, in all our datacenters – in our USA data center, in our UK data center, in our FI data center, in our East Europe data center and in our AU data center, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid with all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Although we have done our best to lower all potential risks with our cloud hosting packages and although our company offers top–quality customer support, there are times when the client is simply not pleased with what we are offering. Or he needs to upgrade to a more powerful hosting solution, such as a VPS server or even a dedicated server.
Because of this, our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not completely satisfied, we will give you a reimbursement.
24/7 Technical Support
If you have ever had to wait around for hours for a response, you know how infuriating this can be, especially if your web site is on the line. This is the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our tech support engineers will be here for you and they will respond to you in less than an hour. And the best part is that their average ticket response time is well under twenty minutes!