Being able to get in touch with your shared website hosting supplier whenever you have any questions or encounter any problems is important and how quickly they'll reply and take action is often essential, especially if your site is business-oriented, as more downtime often means losing potential customers. The support options are usually an easy way to identify genuine providers from resellers. The latter generally answer just to e-mail messages or support tickets and you'll need to wait for a day or more in order to get an answer. In case your trouble needs a couple of replies, you could end up losing days in order to get a problem solved. When you use a legitimate and reputable website hosting provider, you should be in a position to get in touch with the support at any time and get an instant response whatever the problem or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Website Hosting
We acknowledge the importance of receiving assistance right away, so our shared website hosting
services include 24/7 technical support plus several ways of communication. In case you don't have an account yet, you can call us or take advantage of our live chat and speak with a live agent, so as to inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up purchasing a service which you cannot use effectively. If you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs more analysis. In contrast to the majority of suppliers on the market, we reply to all tickets within the hour, so you won't need to wait for an entire day. Our support services can be accessed twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you select, you'll be able to benefit from our 24/7 technical support services even on official holidays. Your web sites will be available all of the time and so will we. With various communication options, you'll be able to choose the most convenient approach to get in touch with us and find out about our services in case you do not have an account yet, or get support in case you are already one of our customers. You can give us a call, have a chat with a live agent, send an e-mail or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with a one-hour response time guarantee, although it rarely takes over 20 min to receive assistance regardless of the nature of the problem. Using our customer and technical support services, we are there for you every time you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server
from our company, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have several local phone numbers in the United States, the UK and Australia as well as a live chat service. When you are an active customer and you require help with some technical issue that requires longer time to analyze or resolve, you can open a support ticket from your billing account or you can send an e-mail and we will take care of the issue and send you an answer within the hour. The response time is warranted 24/7, including weekends and holidays, however for most problems it takes no more than half an hour to receive support. The support service covers your VPS plus all of the pre-installed software it features, so if you need help with third-party applications, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
When you buy a dedicated server
from us, you can get in touch with us anytime using several channels and the max time that you will need to wait for a response is up to 1 hour, so you can forget about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything related to the applications that are pre-installed on your server. To get in touch with us about a tech matter, you can open a ticket through the Help section of your billing Control Panel or you can send us an e-mail. If you have any general questions or you'd like to learn more about our website hosting solutions before you order, you may also employ our live chat or you can call one of the local numbers that we have in various countries around the world. In the event that you're looking for assistance with third-party software that you cannot set up or run effectively, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.