There are a handful of ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you pick is a trouble ticket system. This is the least complicated correspondence channel for a variety of reasons. In case no client service staff member is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will always hit home. You can also copy & paste large pieces of info without needing to worry about printing mistakes, and in case a certain issue needs more time to be solved or a number of replies have to be exchanged, all the info will be in the very same location, so either party can always follow the steps taken by the other one. The drawback of using tickets to contact your hosting provider is that they’re usually separate from the hosting platform, which suggests that if you have to supply information or to follow instructions, you will have to use no less than two separate admin consoles and this number might increase in case you’d like to manage a number of domain names. Additionally, many hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a response.
Integrated Ticketing System in Shared Website Hosting
In stark contrast to what you may find with plenty of other hosting providers, the trouble ticket system that we use with our shared website hosting plans is part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t need to remember several user names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself from one location. So, if you’ve got an enquiry or experience an issue, you can get in touch with our client support staff members instantaneously. Our system includes an intelligent search functionality. This goes to say that even in case you’ve posted heaps of tickets through the years, you’ll be able to find the one that you want without any hassles. Plus, you can check knowledge base guides to dealing with commonly confronted obstacles.
Integrated Ticketing System in Semi-dedicated Servers
We deem it far more efficient to manage everything from one single location, which is why we’ve incorporated a ticketing system into the custom-developed Hepsia Control Panel, which is offered with each and every semi-dedicated server package. This will permit you to handle the correspondence with our help desk support staff along with your account, so you will not have to remember an additional user name for a different interface. You’ll be able to send a new ticket or to check the status of an old one with less than several clicks whilst you’re browsing the files hosted in your semi-dedicated account. In addition, you can search through older tickets using a smart search functionality or read relevant help articles, which provide solutions to commonly experienced difficulties. The built-in trouble ticket system is closely monitored 24/7/365 with the maximum ticket response time being just 60 minutes, so there will always be someone to help you out.