There are a handful of ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you pick is a trouble ticket system. This is the least complicated correspondence channel for a variety of reasons. In case no client service staff member is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will always hit home. You can also copy & paste large pieces of info without needing to worry about printing mistakes, and in case a certain issue needs more time to be solved or a number of replies have to be exchanged, all the info will be in the very same location, so either party can always follow the steps taken by the other one. The drawback of using tickets to contact your hosting provider is that they’re usually separate from the hosting platform, which suggests that if you have to supply information or to follow instructions, you will have to use no less than two separate admin consoles and this number might increase in case you’d like to manage a number of domain names. Additionally, many hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a response.