If your web hosting provider supplies live chat support, you can speak to an agent live and learn useful info or get a problem resolved promptly. The advantage of using chat rather than calling to consult with a live person is that you'll need just a computer with world wide web access, so you will not pay any charges in the event that you are in another country or state. In addition, it will be simpler to copy and paste data like domain names, usernames or error messages in other words details that are sometimes difficult to provide to the other party on the phone. The live chat is also a quicker approach to contact the website hosting service provider's support team as compared to using a ticketing system. What's more, when some problem requires a little more time to be taken care of, you are able to do something different while you wait for support on the live chat, so that you will not lose time - something that is impossible in case you're on the telephone.