One-Hour Response Guarantee
Understand more about the 1-hour response time guarantee and how you, as a customer, may benefit from it.
Should you ever face a problem with your site and be incapable of rectifying it on your own, ask the hosting company’s help desk support staff to help you bring the site back online. A quick resolution would be the best scenario, but many hosting companies respond within twenty four hours or even more, especially if you’re dealing with a reseller. Even if your problem can be sorted out with ease, your site may not work correctly or may not be available whatsoever for a long time period, so you may lose potential clients since it is rather unlikely that anybody would eagerly revisit a site that is inoperational. That’s why, you have to make sure not only that you can get in touch with your web hosting provider, but also that they can answer and help you in a well-timed manner. If a web app update doesn’t go as planned or if you erase something by chance, for instance, the website should be restored quickly so as to avoid elongated downtime.
One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting
from us, you can just forget about waiting for hours on end, or even one whole day, to receive a response to an e-mail or a customer support ticket. Irrespective of when you touch base with us, we will help you out within no more than 1 hour with any technical and sales queries you might have. In reality, our real reaction time hardly ever exceeds 20-30 minutes. Since we are on duty 365 days a year, you will always obtain support in a well-timed manner and we are aware of precisely how critical this is in the online age. Shortly after you contact us, we’ll reply to your queries. In case you bump into any technical difficulty, we’ll handle it for you, or we’ll supply you with all the necessary information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
plan from our company, you can take full advantage of our remarkably fast support service. You’ll get a reply to any trouble ticket opened via the web hosting Control Panel or e-mail sent to our client and technical support team in less than 60 minutes. The response time is guaranteed and it is valid irrespective of the matter – technical or billing. It often takes far less time to explore and sort out a problem. We’ll give you more information if the solution entails something that should be done on your end. If you touch base with us during weekends or national holidays, the response time will be the same and considering the fact that our support team is on duty 24 hours a day, 7 days a week, 365 days a year, you’ll obtain timely help for virtually any general, technical or billing issue irrespective of what time of day or night it is.