Despite the fact that this is not the keyfactor to recognize a reliable shared website hosting company from a bad one and a reseller from an actual provider, the option to call and speak with a live person is a sign that you are not dealing with a one-person firm and that you can reach someone when you need help. The telephone support for hosting services may vary from basic to expert, thus the problems which can be resolved through a phone call vary depending on the supplier. In the general case, these matters are more basic and feature billing or first level technical issues since more complex issues usually need a support ticket where both you and the administrators can follow what is going on with a particular issue. Still, the option to phone call your provider will save you a lot of time and efforts for the numerous tiny problems which will eventually appear at the time you manage your hosting account.
Phone Support in Shared Website Hosting
As we have live telephone support 14 hours a day, you're able to get in touch with us and speak with our customer support representatives to find out more about all of the shared website hosting plans that we offer and ensure that our servers meet the system requirements for your web sites prior to buying anything. For your benefit, we have telephone numbers on as many as 3 different continents so that you'll be able to call the one closer to you - in the U.S.A., the UK or Australia. In case you are already an existing customer, you'll be able to give us a call about general and billing matters, or even about some technical ones. If the issue is strictly technical or it needs longer time to analyze, you'll have to use our ticketing system, that will allow both you and our tech support team to keep track of the info provided by each side.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hrs a day as a part of the support services for every single semi-dedicated server package that we offer. Considering that some issues are more difficult and time-consuming, you will have to open a ticket if you experience such a problem, still for all billing, general or small-scale tech issues you can always give us a call and we will help you immediately so as to save you the time you'll need to spend on opening a ticket. Even if you don't have an account yet, you are able to find out if you can host your internet sites on our state-of-the-art cloud platform or you are able to get any other general info on our semi-dedicated solutions. We now have local phone numbers in the USA, the UK and Australia as well as a global number, so that you'll be able to call the one which is nearer to where you are.