Customer Support Channels
A 60–Minute Response Guarantee
We offer a one–hour response time guarantee for each trouble ticket or email that you send to our support team. We’ll swiftly reply to all the common inquiries and forward the case to our server administrators if any additional assistance is needed. If you order the Managed Servers package, we’ll carry out any of the included server administration tasks at a time that has been agreed upon upfront.
An Excellent Client Care Service
We will be available to you 24/7/365 to answer any queries that you may have connected to our Site Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also require help handling server admin procedures, you can take a look at our Managed Servers package, which includes backup hard disk space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation services
A User–Friendly Help Area
We have provided the Site Control Panel with a detailed knowledge base, which offers elaborate explanations of all its features and functionalities. What’s more, we have filmed in–depth video tutorials that will further reveal to you how to carry out a specific task or troubleshoot a regularly experienced problem. All the educational articles and the tutorial video clips are readily accessible from every Site Control Panel section through the Help and Videos buttons in the upper right corner.