Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help Center built into your Site Control Panel offers a selection of help articles and frequently asked questions. Aimed towards fixing any common problem that you might stumble upon, they are compiled by our support team of accomplished technicians.

  • Top quality support service

  • Educational Videos

  • For people who prefer to find out how to solve a commonly experienced issue by watching a tutorial video, we’ve added a compilation of video tutorials to our Site Control Panel. All the tutorial videos are very short and simple to comprehend. They offer you visual demonstrations of different site administration tasks.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24–7 client care service and come with a sixty–minute ticket response guarantee. Our well–trained tech support engineers will be online 24–7 and will settle any problem that you might possibly encounter within maximum 1 hour after the trouble ticket submission. In most cases, an answer will be provided to you within 20 minutes.