Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client service crew is trained to very quickly take care of all shared website hosting plans users’ inquiries and guidance inquiries. Via our ticket system, it will be possible to post your question and a support team fellow member will, no doubt get back to you in less than maximum 60 minutes. In actual fact, practice proves that the ordinary response time is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is delivered by a crew of licensed consultants who definitely are ready to reply to your issue as quickly as possible. You could contact the support staff by launching a support ticket from your Site Control Panel or by submitting us an e–mail message. On business days, you can also contact us on the phone or make use of the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • Getya Hosting has built–in an extensive knowledge base into the Control Panel for you to receive valuable step by step guidance at any time. Each area of the Control Panel features its own contextual support area having a group of how–to articles. We have also made video lessons to provide you with a greater idea of the best way to accomplish any given procedure.