1 hour ticket response
Timely assistance is our most important responsibility and that is why we have a team of experienced technical support engineers who will be happy to provide a quick response to any question that you could possibly have. Just open your technical support ticket from your Site Control Panel and we’ll reply within sixty minutes in the worst case scenario. In fact, we strive hard and aim for a twenty–minute ticket response time.
An Exceptional Client Support Service
Our client support team representatives have huge experience in the shared website hosting plans field and are proficient enough to offer a fast solution to your problem. If, however, the case at hand is not within the competency of a technical support engineer, the helpdesk ticket will be sent to a programmer or system administrator for further assistance.
An Easy–to–Browse Help Section
In the Site Control Panel you will find an easy–to–navigate Help section where you can find quick tips on how to use our services. You can get the answers to your queries in the F.A.Q. database, see more details in the web hosting account administration articles or check our educational video tutorials.