Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Reply Guarantee

  • Our technical assistance crew is present 24/7/365 to respond to all of your service inquiries. Every ticket you send out to us will be replied to within up to sixty minutes. If your case demands the assistance of an admin, we’ll forward the ticket to the technician in charge and will inform you that the situation is being taken care of.

  • Top quality support service

  • Expert Customer Support Service

  • Our tech assistance crew is going to be on duty for you 24/7/365 to to take care of all service inquiry tickets that you send. We offer client support for the software applications that are installed in advance on your hosting server. These include our custom produced Site Control Panel, the chosen OS and the server administration panel (depending on the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • A descriptive and routinely updated knowledge base is included in our in–house built Site Control Panel. It offers quick tips about how to perform all the essential site administration jobs. The Help zone gives you comprehensive how to articles and reviews and step by step video tutorials. You can gain access to the Help zone by clicking the Help or Video buttons in the top right part of each Control Panel section.